1. Introduction

Welcome to Olli ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our social media management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using Olli, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our service.

2. Information We Collect

2.1 Personal Information

We collect personal information you provide directly to us, including:

Name and contact information (email address, phone number)
Account credentials (username, password)
Profile information and preferences
Billing and payment information
Communications with our support team

2.2 Social Media Data

When you connect your social media accounts, we may collect:

Social media account information and profiles
Posts, comments, and engagement data
Follower and following information
Analytics and performance metrics
Published content and media files

2.3 Usage Data

We automatically collect information about how you use our service:

Log data (IP address, browser type, operating system)
Device information and identifiers
Usage patterns and feature interactions
Performance and error data
Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

Provide, maintain, and improve our service
Process transactions and manage your account
Send notifications, updates, and marketing communications
Analyze usage patterns to enhance user experience
Provide customer support and respond to inquiries
Detect, prevent, and address fraud or security issues
Comply with legal obligations and enforce our terms
Develop and train AI models to improve our service

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with trusted service providers who assist us in operating our platform:

Cloud hosting and infrastructure providers (Google Firebase)
Payment processing services (Stripe)
Email communication services (Resend)
Analytics and monitoring tools
Customer support platforms

4.2 Social Media Platforms

When you use our service to manage your social media accounts, we interact with social media platforms' APIs. We only access data you explicitly authorize and use it according to their terms of service.

4.3 Legal Requirements

We may disclose your information when required by law, regulation, legal process, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Authenticate your account and maintain security
Analyze site usage and improve performance
Provide personalized content and recommendations
Deliver targeted advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our service.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication requirements
Employee training on data protection practices
Incident response and breach notification procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Account information is typically retained for the duration of your account plus a reasonable period thereafter for legal and business purposes.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Objection: Object to certain processing of your information
Restriction: Request limitation of processing your information

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@pesa.social

Address: [Your Company Address]

Phone: [Your Phone Number]